United States Postal Service in 201 North 16th Street

Customer Reviews about United States Postal Service:

• ★ ☆ ☆ ☆ ☆
  Without a doubt, the single worst customer service experience of my life. I had made an appointment to get a passport for my son because we were planning on leaving the country in a few months and had heard that Blair's post office could get the passport sent quicker than Omaha's. After driving for 45 minutes, we arrived and stated that we had made an appointment. The woman at the counter immediately asked for our filled out paperwork and copy of driver's licenses. I had told her that we were waiting to fill it out there and that no one told us we needed a copy of the license, just the license itself. She became very rude and told us they don't make copies there and refused to help us any further until everything was complete. My son's mother went to the local grocery store to make a copy while I waited, and the woman hid behind a wall, refusing to service me. When we got the copy, our "15 minute window" had expired and were told we would have to make another appointment. I may have uttered some profanity and she went to her supervisor who basically told us to get out. 2 hours of our early morning wasted, and worse, no passport for our son, meaning we have to postpone our trip out of the country. The man on the phone (her supervisor) made no mention of bringing in a photocopy of our driver's license or that we would have such a short amount of time to get it done.
  By Nick Hennessy, January 29, 2017
• ★ ★ ★ ★ ★
  Friday September 23rd. We had a passport appointment for our daughter and the staff and the service we received was top-shelf. They were very helpful and attentive and worked with us through the process from start to finish with the utmost courtesy.
  By Scott Goodman, October 11, 2016

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